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How to Set Up and Use Multiple Knowledge Bases

With the new Multiple Knowledge Base feature, you now have the flexibility to create and manage separate knowledge bases for each AI bot—a significant upgrade from the earlier model where all bots relied on a single, shared knowledge base. This enhancement empowers you to organise content more efficiently and provide bot-specific training, ensuring each AI agent delivers more accurate and relevant responses.

How to Set Up and Use Multiple Knowledge Bases

Step 1: Access the Knowledge Base Section

Navigate to the new "Knowledge Base" menu item in the left navigation bar (as shown in the screenshot). This section houses all your KBs.

Step 2: Create a New Knowledge Base

Click on “Create Knowledge Base.”
Enter a name for your new knowledge base—for internal reference.
Click “Save & Continue.

Step 3: Train the Knowledge Base

Once created, you can train your knowledge base in two ways:

Via URLs: Add relevant links for the bot to learn from.
Via FAQs: Manually enter questions and answers.

The training process remain same as previous version

Step 4: Attach Knowledge Base(s) to an AI Bot

Go to the Conversation AI Bot section.
Access the bot training and navigate to Knowledge Base dropdown.
Choose up to 7 knowledge bases to train that bot.

Step 5: View and Manage Assigned Knowledge Bases

Assigned KBs appear as tabs within the bot settings.
You can also create a new knowledge base on the fly by clicking “Create New.”

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How to Set Up and Use Multiple Knowledge Bases | Loan Signing System